TERMS AND CONDITIONS

GENERAL TERMS

Golden Fingers Thai massage is a massage therapy services offering Thai traditional massage . We work hard to ensure our premises are a safe place for staff and clients. We do not offer any sexual services, commercial or otherwise. Please show your respect.

REFUND POLICY

Golden Fingers Thai massage provides services charged according to time and product use, for sale at the time of an appointment, directly on our premises, and for online purchase in advance. Golden Fingers Thai massage also offers vouchers and products that may be ordered in advance for delivery or collection, or made available online.

Bookings are made online may be cancelled or amended up to 3 hours prior to the start time of the booking, and we won't take any deposit prior of their booking.

However, the customer makes an appointment via phone, Fresha marketplace, Google platform, facebook and instagram platform acknowledges that they may be asked to confirm their booking with debit / credit card upon booking successfully. If the appointment fails to take place within 3 hours of the allocated time onto a different day or no-show, they will be charged as a cancellation fee at 50% of the service cost and that is NON-REFUNDABLE

All charges for services undertaken are final and not subject to refund unless we have either failed to provide the service booked, or due to unforeseen circumstances are unable to complete it according to the description contained on this website, or on any menu of services provided on our premises. If you are unhappy with your treatment, please discuss it with us.

All vouchers has their expiry date on it, after its expired the customer acknowledges that they won't be able to redeem or refund.

Full Gift Voucher POLICY term and conditions

1. Gift voucher sells on Robovoucher;

- each deal, promotion they are subjects to use at once time and they are unable to deduct any minutes and give to someone else

- We are subjects on going to close the ROBOVOUCHER online system, we will retain all the voucher in robovoucher from 1 July 2022 until 30 June 2023 only. After the date stated period, we do not accept or redeem any voucher from robovoucher towards.

2. Gift voucher value card sells on Fresha plus;

- They are subjects to use unlimited time until there credit has been redeemed all within ONE year from date purchased.

3. Gift voucher occasionally deal sells on Fresha plus, they are subjects to use once time, they are unable to share the minutes state on voucher to someone else  and expired within 3 months only from date purchased as deals are month to month.

4. Physical gift card, they are subjects to use once time only, they are unable to share the minutes state on voucher to someone else  and expired ONE year from date purchased. However, if they buy as deal sell from online channel they will be subject to expired within 3 months from date purchased

Full massage treatment price and menu term and conditions
 

  • 30 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 45 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 60 minutes,  means you can use this as one person, they're unable to deduct or share with someone else.

  • 75 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 90 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 120 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 150 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 180 minutes, means you can use this as one person, they're unable to deduct or share with someone else.

  • 210 minutes,  means you can use this as one person, they're unable to deduct or share with someone else.

  • Any ... minutes, means you can use this as one person, they're unable to deduct or share with someone else.

Customer acknowledges from full treatment price and menu T&C that they CANNOT share any minutes with anyone since generally use for one person/individual purpose only.

Special offers, Deals, Promotion term and conditions

Special offers are provided subject to their own terms and conditions notified in association with the offer. Generally, bookings made under special offer provisions are non-refundable unless otherwise stated.

Payment term and conditions

Payment for goods and services must be made using a credit or debit card, Apple Pay, Android Pay, direct bank transfer, Afterpay or cash.

COVID-19 term and conditions

  • Due to changes in New Zealand's response to COVID-19, Golden Fingers Thai massage will be open for business following the mandated protocols in force from time to time.

  • The Client will not enter our premises with symptoms that suggest COVID-19 infection, nor if required to isolate while awaiting a test result or recovering from prior infection.

  • The Client will wear a mask during treatment if requested to do so by our staff, and will not cough or sneeze openly around others.

Any enquiries within Term and conditions, please contact us via email Admin@GoldenFingersThaiMassage.co.nz